Batch Group Pty Ltd trading as Kids Book Therapy (“Kids Book Therapy”) Subscription Cancellation and Refunds Policy

 

What does this Policy apply to?
The Batch Group Pty Ltd trading as Kids Book Therapy (“Kids Book Therapy”) Subscription Cancellation and Refunds Policy applies to all Kids Book Therapy Subscriptions.

Please note that this policy is subject to the Batch Group Pty Ltd trading as Kids Book Therapy Subscription Agreement, available at https://www.kidsbooktherapy.com.au/subscription-agreement and https://www.kidsbooktherapy.com/subscription-agreement.

How do I cancel my Kids Book Therapy subscription?
Simply email Kids Book Therapy at  info@kidsbooktherapy.com.au

Please ensure you include the following information when emailing your cancellation:
•    Your name and contact information (address, telephone number and email address)
•    Reason for cancellation
•    If you consider you are entitled to a refund, please email us any additional items as described below pursuant to our refund policy and special refund circumstances policy (see below).

When does cancellation of your subscription take effect?

For Kids Book Therapy Subscription members on a monthly or “month to month” plan:

When you cancel, your cancellation will generally be effective at the end of your current subscription month. Please allow us up to 10 business days to process your cancellation request. However, if you cancel in the second half of your subscription month, you may have already been billed for your next subscription month. In that case, your cancellation will be effective as of the end of your next subscription month. Please note that your Kids Book Therapy subscription fees for your current month are generally non-refundable, subject to law.

For Kids Book Therapy Subscription members currently on a multi-month plan :

If you have purchased a subscription and are currently on a multi-month plan your subscription is committed for the full multi-month period and is non-refundable except according to the below special refund circumstances policy and subject to law.
•    Your subscription is valid for the committed period (i.e. 12 months). After the committed period, your subscription will automatically rollover into a multi-month plan at the end of your multi-month plan if you do not advise us that you wish to cancel (i.e. that you do NOT want your multi-month plan to roll over onto a different plan once the initial plan period expires). Please allow us up to 10 business days to process this cancellation/non-rollover request.
•    If you cancel during the term of your committed period, your cancellation will generally be effective as at the end of the committed period and you will be charged the applicable fee for all committed months.

Can I get a refund on my Subscription and what exactly is the Kids Book Therapy Subscription refund policy?
Please note that generally, subject to the law Kids Book Therapy multi- month plans are non-refundable during the committed plan period;

For clarity, the full monthly fee for any month (or portion thereof) of any subscription elapsed is non-refundable, regardless of whether you logged onto our Website or used the Subscription Service during that month.

Refunds (when payable) on subscriptions are based on unused subscription months. There are no refunds for your current subscription month/period subject to law, and to the special refund circumstances outlined below.

In some instances, you may be charged for your next subscription month before your current month/period expires, for administrative reasons. In such instances you can seek a refund of that charge, pursuant to the below.

Subject to law and to the special refund circumstances criteria below, there are no refunds allowed for your current subscription month or plan period.
If you cancel in the second half of your subscription month (monthly plans) or in the second half of the final month of your multi-month plan period, you may have already been billed for the following subscription month. In that case, to request a refund for that next subscription period please contact us using the method outlined above.

What is a special refund circumstance?
Notwithstanding any of the above, subject at all times to law, you may also be entitled to cancel and obtain a refund of any unused subscription portion of a multi month plan if one of the following applies to you (please note evidence may be required):

  •  Where you purchased the subscription on our website, you cancel within 5 days of your initial purchase (or within such other period as required by law);
    •    We inform you in writing of some other right you have to a refund

How will special refund circumstances refunds and statutory refunds be calculated?
All refunds provided under the special refund circumstances or as required by law will be provided on a pro-rata basis of unused subscription months. Other refunds allowed under this Policy will be calculated on the basis explained in this Policy.

When/how will I get any refund I am entitled to?
Any refund will generally be issued within 21 days after the date of receipt of your refund request.

Refunds will be issued via EFT or a refund to your nominated credit card. Kids Book Therapy does not offer cheque refunds under any circumstances.

Nothing in this Cancellation and Refund Policy seeks or acts to limit any consumer rights provided under legislation, including under the Australian Consumer Law (as enshrined within Schedule 2 of the Competition and Consumer Act 2010 (Cth)), if any. If you consider that the services provided under your subscription constitute a failure of Kids Book Therapy to meet its statutory obligations, for instance if there is a major failure to provide the services with due care and skill or within a reasonable time, you can always cancel and get a pro-rata refund under these circumstances or keep the contract going and get reimbursed an amount relative to the failure, at your choosing. If there is a minor problem however we will generally fix the issue free of charge within a reasonable period, once you’ve notified us and you generally won’t have the right to cancel or seek a refund. If you wish to discuss your consumer rights under the abovementioned legislation, please contact Kids Book Therapy

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The Kids Book Therapy Subscription Cancellation Policy may be modified at any time.

Last modified on 19 January 2017.